Job opening
Technology Support Technician
West Herr Automotive Group · Buffalo, NY
Still on West Herr Automotive Group’s site as of .
About this role
Details from the published listing. Values marked classified were read by a model with high confidence, not quoted from the posting.
- Employer
- West Herr Automotive Group
- Location
- Buffalo, NY
- Site
- Buffalo, NY
- Pay
- Base Wage: $29.81-$38.46 per hour
- Employment type
- Not listed
- Work mode
- Onsite (classified)
- Sector
- Retail Hospitality Food
- Occupation (O*NET)
- Computer User Support Specialists (classified)
- Posted by employer
- June 11, 2026
- First seen on Buffalo Projects
- September 25, 2026 · 46 days ago
- Deadline
- Not listed
Skills in the posting
Each skill is quoted from the posting. A model sorted them into required, preferred, and mentioned; the quote is the evidence.
Mentioned
- Help desk, Zendesk
“Respond to and resolve IT support tickets submitted through our help desk software (Zendesk) and by answering incoming phone calls and chats”
- It troubleshooting
“Troubleshoot hardware, software, and business applications (installed and SaaS) along with Windows OS, iOS, MacOS, and Android”
- Macos
“Troubleshoot hardware, software, and business applications (installed and SaaS) along with Windows OS, iOS, MacOS, and Android environments”
- Microsoft Office, Active Directory, Vpn
“Support Microsoft 365, Active Directory, VPN, CDK Drive DMS, and internal applications”
Full description
- Reports To: Technology Support Manager
- Location: Buffalo, NY
- FLSA Status: Non Exempt
- Base Wage: $29.81-$38.46 per hour
- Potential Compensation with bonus and/or commission: N/A
The West Herr Way:
At West Herr, we’re all about our customers – Listening to their wants and needs, being honest and respectful, and helping them to accomplish their desired vehicle purchase. It’s not about the sale, it’s about the people. Because we don’t sell, we serve. That’s the West Herr way.
What To Expect:
Location: IT Office, Orchard Park, NY
Respond to and resolve IT support tickets submitted through our help desk software (Zendesk) and by answering incoming phone calls and chats
- Support dealership employees remotely via phone, email and chat to bring fast, quality resolutions
- Handle new user setups, terminations, and account changes across many internal systems
- Utilize IT toolsets to connect and troubleshoot end user issues, coordinating with the Technology Field Technician onsite, if needed.
- Troubleshoot hardware, software, and business applications (installed and SaaS) along with Windows OS, iOS, MacOS, and Android environments
- Support Microsoft 365, Active Directory, VPN, CDK Drive DMS, and internal applications
- Evaluate networking issues as reported and work to resolve or escalate where necessary
- Escalate complex issues to the Technology Support Manager as appropriate
- Maintain accurate ticket documentation and follow department resolution standards
- Communicate with empathy and work with urgency to deliver high quality interactions
- Assist with onsite support visits as needed
- Participate in technology projects as needed
Requirements:
- Valid New York State driver’s license with a clean driving record required.
- Position is on-site and not eligible for remote work.
- Must be able to perform physical job duties, including lifting, carrying, bending, and standing for extended periods.
- Participation in a rotating Saturday support schedule is required.
- Occasional evening, weekend, and after-hours work may be required based on business needs.
- Ability to travel between company locations as needed
Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Buffalo Projects has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.