Customer Service Representative

• Reports To: Business Development Center Director
• Location: Buffalo, Rochester, Syracuse, NY
• FLSA Status: Non Exempt
• Base Wage: $16.00 – $20.00/hr.
• Potential Compensation with bonus and/or commission: $17.00 – $45.00/hr.

The West Herr Way:

At West Herr, we’re all about our customers – Listening to their wants and needs, being honest and respectful, and helping them to accomplish their desired vehicle purchase. It’s not about the sale, it’s about the people. Because we don’t sell, we serve. That’s the West Herr way.

What To Expect:

As a Customer Service Representative at West Herr, you’ll handle all incoming inquiries to our stores. You are expected to respond quickly via text, email and phone. You will be the source for answers to any and all questions while appointing our customers to a location of their choosing to look at vehicle options. In doing so, you’ll also:

• Create meaningful employment and career paths
• Substantially contribute to the communities you live and work in
• Build relationships with both customers and colleagues that drive your career well into the future

A Customer Service Representative position is about support and communication. To do this, you should:

• Have excellent interpersonal skills, with the ability to grow and nurture relationships
• Be a team player, ready to step in when needed
• Be highly organized in a dynamic workplace
• Be in the know and be able to think on your feet
• Have effective oral and written communication skills
• Have FUN! Helping someone find their first car, their celebration car, their family car, their downsize car … it’s incredibly fun – especially when working with a team of amazing people like we have at West Herr!