Job opening
Customer Care Manager
West Herr Automotive Group · Buffalo, NY
Still on West Herr Automotive Group’s site as of .
About this role
Details from the published listing. Values marked classified were read by a model with high confidence, not quoted from the posting.
- Employer
- West Herr Automotive Group
- Location
- Buffalo, NY
- Pay
- Pay not posted by employer
- Employment type
- Not listed
- Work mode
- Not listed
- Level
- Lead (classified)
- Sector
- Retail Hospitality Food
- Posted by employer
- November 9, 2023
- First seen on Buffalo Projects
- September 25, 2026 · 30 days ago
- Deadline
- Not listed
Full description
- Reports To: Sales/General Manager
- Location: Buffalo, Rochester, Syracuse, NY
- FLSA Status: Non Exempt
- Base Wage: $17.50-$21.50/hr.
- Potential Compensation with bonus and/or commission: $50,000 – $75,000/yr.
The West Herr Way:
At West Herr, we’re all about our customers – Listening to their wants and needs, being honest and respectful, and helping them to accomplish their desired vehicle purchase. It’s not about the sale, it’s about the people. Because we don’t sell, we serve. That’s the West Herr way.
What To Expect:
As a Customer Care Manager at West Herr, you’ll support multiple Sales Consultants at one location while “wowing” our customers with knowledge of the features and benefits of our product. You’ll enable the delivery of our vehicles from start to finish, and consistently prospect existing customers who can get into a newer vehicle. In performing these tasks, you’ll also:
- Create meaningful employment and career paths
- Substantially contribute to the communities you live and work in
- Build relationships with both customers and colleagues that drive your career well into the future
A Customer Care Manager position is about support, knowledge and communication. To do this, you should:
- Have tremendous customer service skills
- Can grow and nurture relationships
- Be a team player, ready to step in when needed
- Be detail-oriented
- Be highly proficient in our product
- Be highly organized in a dynamic workplace
- Can think on your feet
- Have FUN! Helping someone find their first car, their celebration car, their family car, their downsize car … it’s incredibly fun – especially when working with a team of amazing people like we have at West Herr!