Customer Sales & Service Representative

Customer Sales & Service Representative

Are you a people-person who enjoys building relationships, solving problems, and helping customers find solutions that give them greater peace of mind? StaffBuffalo is working with a well-established organization in the Buffalo area to hire a Customer Sales & Service Representative, offering $45,000-$52,000 per year plus bonus opportunities. This is an excellent opportunity for someone who enjoys working with people, wants to develop strong sales and customer service skills, and is interested in building a long-term career in the insurance industry.

As the Customer Sales & Service Representative, you’ll work directly with customers to understand their needs and help identify appropriate insurance solutions across life, disability, business, and personal coverage. You’ll have the support of an experienced team, established sales leads, ongoing training, and resources from across the organization to help you succeed.

Already licensed? Great. Not licensed yet? That’s okay too. The company will cover the cost of insurance training and licensing for the right candidate. This makes the opportunity a strong fit for someone with customer service, sales, relationship management, or other client-facing experience who wants to take the next step in their career.

The organization offers a collaborative and supportive work environment, excellent benefits, opportunities for continued professional development, and a flexible hybrid schedule after training.

Key Responsibilities

• Sell and service life, disability, business, and personal lines insurance products.
• Speak with customers to understand their needs and help identify appropriate coverage options.
• Build and maintain strong customer relationships through responsive and professional communication.
• Follow up on sales leads and identify opportunities to assist both prospective and existing customers.
• Participate in weekly sales meetings, training sessions, and industry education.
• Collaborate with experienced team members and other departments to address customer questions and provide solutions.
• Continue developing insurance product knowledge, customer service skills, and sales capabilities.

Qualifications

• Positive attitude, strong work ethic, and genuine interest in helping customers.
• Excellent verbal and written communication skills, including professional phone and email communication.
• Strong customer service and relationship-building abilities.
• Self-motivated while also comfortable working collaboratively as part of a team.
• Organized, dependable, and able to manage multiple customer needs and follow-ups.
• Comfortable learning new products, systems, and insurance concepts.
• Previous experience in customer service, sales, insurance, financial services, or another relationship-focused environment is a plus.
• Existing insurance licenses are a plus but not required. Training and licensing costs will be covered for the right candidate.

Benefits

• $45,000-$52,000/year base salary
• Bonus opportunities
• Sales leads provided
• Flexible hybrid schedule after training
• Health Insurance
• Dental Insurance
• 401(k)
• Employer-Paid Life Insurance
• Employer-Paid Disability Insurance
• Employer-Paid AD&D Insurance
• Paid Holidays
• Generous Vacation Time
• Insurance training and licensing support
• Ongoing professional development
• Career growth opportunities

The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

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