Job opening
Customer Service Specialist
M&T Bank · Williamsville, NY
Still on M&T Bank’s site as of .
About this role
Details from the published listing. Values marked classified were read by a model with high confidence, not quoted from the posting.
- Employer
- M&T Bank
- Location
- Williamsville, NY
- Pay
- $20.55–$34.25 an hour
- Employment type
- Full Time
- Work mode
- Hybrid (from the posting)
- Education
- Degree preferred or replaceable by experience (classified)
- Sector
- Finance Insurance
- Occupation (O*NET)
- Customer Service Representatives (classified)
- Posted by employer
- October 8, 2026
- First seen on Buffalo Projects
- October 9, 2026 · 16 days ago
- Deadline
- Not listed
Full description
Overview:
Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills.
Primary Responsibilities:
- Receive incoming customer client calls using excellent customer service and telephone skills.
- Answer inquiries and resolve customer issues for all treasury management products.
- Uses related software, mainframe applications, and appropriate documentation to answer inquiries.
- Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries
Education and Experience Required:
Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Williamsville, New York, United States of America
Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Buffalo Projects has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.