Scheduler South Traditional Home Care MSHC

Facility:      Administrative Regional Training Cntr

Shift: Shift 1

Status:     Full Time      FTE: 1.000000

Bargaining Unit:     ACE Associates

Exempt from Overtime:     Exempt: No

Work Schedule:  Days with Call Weekend and Holiday Rotation

Hours:  7am to 3pm       

Summary:

The scheduler is responsible for maintaining continuity, and insuring clinical staff have the appropriate workload/schedule. The scheduler is responsible for receiving and scheduling new referrals and visits basing decisions on multiple factors including patient acuity, diagnosis and skills required. Audits and approves time and attendance on both the Scheduling and Time and Attendance Systems for the direct patient care teams. Assists Managers and Directors in biweekly scheduling, onboarding, and with day to day staff scheduling operations. Handles calls from patients assessing urgency for clinical intervention. This position greatly influences the customer experience. 

Responsibilities:

EDUCATION

• High School Diploma or GED
• Associate Degree preferred

EXPERIENCE

• Three (3) years office experience
• Previous experience in Payroll processing and staff scheduling preferred
• Previous Kronos experience preferred
• Previous scheduling experience preferred
• Previous experience in the Health Care Field preferred

KNOWLEDGE, SKILL AND ABILITY

• Critical thinking skills required
• Ability to work independently and make sound judgments in high stress situations
• Organizational skills
• Ability to problem solve
• Excellent keyboard skills
• Understands and maintains the confidentiality required of this position
• Ability to multi-task and work in a fast paced environment
• Ability to work with/handle difficult people and situations
• Must be able to read, write and speak the English language
• Ability to interpret data
• Strong Interpersonal and Communication skills

WORKING CONDITIONS

• Normal heat, light space, and safe working environment; typical of most office jobs