Job opening
Laboratory Client Support Associate
Catholic Health · Buffalo, NY, US
Still on Catholic Health’s site as of .
About this role
Details from the published listing. Values marked classified were read by a model with high confidence, not quoted from the posting.
- Employer
- Catholic Health
- Location
- Buffalo, NY, US
- Facility
- Sisters of Charity Hospital
- Shift
- Shift 2
- Hours
- 12:00(Noon)- 6:00pm
- Work Schedule
- Days and Evenings with Weekend and Holiday Rotation
- Requisition
- 48647
- Pay
- 18.38 - 27.58 USD per hour
- Employment type
- Part Time
- Work mode
- Not listed
- Education
- Degree preferred or replaceable by experience (classified)
- Sector
- Healthcare
- Occupation (O*NET)
- Customer Service Representatives (classified)
- Posted by employer
- November 10, 2026
- First seen on Buffalo Projects
- November 10, 2026 · today
- Deadline
- Not listed
Skills in the posting
Each skill is quoted from the posting. A model sorted them into required, preferred, and mentioned; the quote is the evidence.
Required
- Medical terminology
“Clear understanding of medical terminology”
Preferred
- Microsoft Word, Excel
“Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred”
Full description
Facility: Sisters of Charity Hospital
Shift: Shift 2
Status: Part Time w/Benefits FTE: 0.800000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days and Evenings with Weekend and Holiday Rotation
Hours:
12:00(Noon)- 6:00pm
Summary:
Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health Department of Laboratory Services and providing high quality customer service.
Responsibilities:
EDUCATION
- High School diploma or GED
- Associates degree preferred
EXPERIENCE
- Two (2) years in laboratory setting preferred or customer service field preferred
KNOWLEDGE, SKILL AND ABILITY
- Possess excellent communication skills – written, oral, and interpersonal
- Clear understanding of medical terminology
- Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
- Customer service skills as demonstrated in current or previous job experience, documented training/in-services
- Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
- Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
- Demonstrated telephone etiquette techniques
WORKING CONDITIONS
ENVIRONMENT
- Normal heat, light space, and safe working environment; typical of most office jobs
Includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Buffalo Projects has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.